Professional Journey
Experience & Education
A timeline of my career building products, leading teams, and engineering solutions.
Program Specialist IV
Uber•Full-time
May 2026 - Present
Dhaka, Bangladesh
Spearheading operational excellence, program management, and scalable support strategies for Uber’s driving partner ecosystem.
Key Achievements
- Managed Greenlight operations for Dhaka driving partner experience, SLA adherence, KPI performance, and escalation management across support operations.
- Analyzed ~2k monthly inflows to identify root-cause patterns and drive targeted process fixes with cross-functional teams.
- Optimized support agent performance by initiating targeted training sessions, 1-on-1 coaching, and structured enablement workshops on AI tools usage to enhance productivity and service quality.
Operations ManagementSLA AdherenceKPI PerformanceEscalation ManagementData AnalyticsRoot-Cause AnalysisProcess EngineeringAgent CoachingTargeted TrainingAI EnablementPerformance Optimization
Analyst
CTFN•Full-time
Feb 2025 - May 2026
Westport, USA (Remote)
Conducting in-depth analysis of mergers & acquisitions (M&A) and financial market activities.
Key Achievements
- Curate and publish daily market intelligence reports.
- Assist in developing a data-driven insights product to enhance deal research capabilities.
- Extract key findings from public filings, press releases, and market disclosures.
M&A AnalysisFinancial MarketsData AnalysisReportingRemote Collaboration
Assistant Product Manager
ACI Logistics Ltd (Shwapno)•Full-time
Aug 2024 - Feb 2025
Dhaka, Bangladesh
Defined product vision and roadmaps for the largest retail chain in Bangladesh, aligning with business goals.
Key Achievements
- Authored critical product documentation: PRDs, Epics, and User Manuals.
- Designed prototypes in Figma to support stakeholder alignment and development clarity.
- Utilized multiple task management platforms (ClickUp, Trello, Linear, Asana) to ensure timely delivery.
Product ManagementFigmaRoadmappingAgileLinearAsana
Founder
Academizz•Founder
Jul 2025 – Present
Dhaka, Bangladesh
Founded Academizz, a specialized platform for university students to share and access academic resources efficiently.
Key Achievements
- Built and deployed web app (Next.js), mobile app (Flutter), and backend (FastAPI) single-handedly.
- Achieved early adoption across two university departments with 50+ active users in the first month.
- Implemented a granular role-based access control system and a contributor incentive economy.
EntrepreneurshipFull Stack DevelopmentProduct StrategyNext.jsFastAPI
Project Manager
The Analytics Team•Full-time
June 2023 - July 2024
Bangladesh
Delivered 30+ analytics and web development projects on time and within scope.
Key Achievements
- Led a cross-functional team of digital analytics and development professionals.
- Organized sprint planning, standups, and retrospectives to drive continuous improvement.
- Acted as the primary liaison between clients and technical teams, ensuring satisfaction.
- Resolved blockers proactively, ensuring seamless project delivery.
Project ManagementDigital AnalyticsClient RelationsScrumAgile
Project Manager
ReformedTech•Full-time
Jun 2021 – Mar 2024
Bangladesh
Delivered 10+ software products, including a flagship POS system with a future ERP vision.
Key Achievements
- Delivered 10+ software products, including a flagship POS system with a future ERP vision.
- Gathered business requirements, converted them into technical specifications, and guided development.
- Produced BRS, SRS, and product backlogs with acceptance criteria.
- Ensured project milestones were achieved while managing scope, risks, and communication.
SDLCRequirement GatheringQAProduct DeliveryRisk Management
Education
Bangladesh Institute of Management Studies
2022Post Graduate Diploma in Supply Chain Management (PGDSCM)
Military Institute of Science and Technology (MIST)
2017 - 2020B.Sc in Industrial and Production Engineering
- Focus on Supply Chain, Operations Research, and Systems Engineering.
Certifications & Achievements
Professional Scrum Master I (PSM I)
Scrum.org
Google Project Management Professional
Data Analyst / Scientist Tracks (40+ Courses)
DataCamp
IELTS Score - 6.5
British Council / IDP